Bigo Web Shop
BIGO WEB is the online channel that extends the public transport experience beyond the physical point of sale, offering end users and authorised operators simple, organised and always-available access to purchasing, support and information services.
Designed with responsive logic and modern architecture, the portal makes ticketing and the relationship with travellers more immediate, strengthening the operator's digital presence and improving service accessibility.
Bigo designed this solution around a set of core principles:
- Continuous accessibility: always-available online sales channel for travel documents and related services.
- Consistent digital experience: clear, responsive and mobile-ready interface, designed to work smoothly on any device.
- Advanced communication: structure capable of managing content, updates, support and the relationship with users.
- Operational control: reserved area for operators and points of sale, with authentication and role-based functions.
How does it work?
The portal is built on two complementary levels: a section dedicated to authorised operators and a section open to end users. In this way the platform combines digital front-office, commercial support and controlled process management.
Operator area
Authenticated access with dedicated profiles and permissions for authorised points of sale.
User area
Ticket purchase, journey selection, information browsing and support services.
Modern technology
SPA application, REST architecture and responsive framework for smooth navigation.
Accessibility
Development focused on usability and multi-device experience, consistent with modern application standards.
Information and relationship with users
- Booking with timetables, stops and availability.
- FAQs, contacts and channels for support and refund requests.
- News and updates on service changes, strikes, cancellations and urgent communications.
- Service Charter, transport conditions, privacy policy and cookie policy in a single digital environment.
With BIGO WEB the service stays open, visible and purchasable at any time: more digital proximity, more commercial efficiency, more perceived quality.
Value for the operator
BIGO WEB is not just a commercial showcase: it is a tool that strengthens the relationship with travellers, expands sales channels, reduces pressure on physical points of sale and makes the publication of information, documents and service communications more organised.