Bigo-Bot
Bigo-Bot is the advanced solution for transforming historical data, document bases and operational information into decision support and conversational services for public transport.
Leveraging predictive models, knowledge retrieval logic and RAG technologies, Bigo-Bot supports operators, operational staff and fleet managers with immediate responses, useful insights and more effective operational priorities.
Bigo designed this solution around three key value pillars:
Predictive vehicle maintenance
- Reading of maintenance history and technical documentation
- Rapid reconstruction of vehicle status via RAG
- Prediction of future interventions and reduction of downtime
Fare evasion prediction
- Analysis of historical data and recurring patterns
- Identification of routes, areas and time slots at highest risk
- Support for inspection planning and revenue protection
Eco driving, consumption and operational priorities
- Analysis of driving style and daily consumption per vehicle
- Identification of least efficient vehicles and recurring anomalies
- Support for operational priorities on highest-impact vehicles
How does it work?
AI-ChatBot adapts to diverse operational needs, combining predictive intelligence, immediate knowledge access and natural interaction.
Scenario 1 – Maintenance support
- Consults history, manuals and reports in seconds
- Helps identify recurring issues and likely causes
- Suggests more timely and effective future maintenance
Ideal for workshops, operations and technical teams wanting to reduce vehicle downtime and analysis time.
Scenario 2 – Revenue support
- Analyses historical events and recurring behaviour
- Highlights the most sensitive routes, areas and time windows
- Helps focus controls and resources where they generate the most impact
Perfect for improving prevention capability and strengthening revenue protection.
Scenario 3 – Driving efficiency and consumption
- Analyses eco driving and daily consumption per vehicle
- Highlights the least efficient vehicles and most critical behaviours
- Helps define operational priorities and targeted corrective actions
Ideal for improving sustainability, cost control and fleet utilisation.
Operational experience
AI-ChatBot offers an intuitive and modern interface:
- Immediate, contextualised responses in natural language
- Simple access to truly useful information
- Guided interaction for operators, workshops and operational staff
- Continuous service availability
- Smoother experience in daily and decision-making activities
Operators immediately get the information they need and can act more quickly with less friction.
Smart technology
- Knowledge retrieval and RAG to leverage historical and documentary bases
- Predictive models for maintenance and evasion prevention
- Conversational engine for operational support and customer interaction
- Scalable, integrable and data-oriented architecture
- Platform ready to communicate with MaaS ecosystems
A solution designed to transform the already available information heritage into a concrete decision-making tool.
For the operator
- Greater speed in analysing information
- Greater ability to prevent faults, service disruptions and revenue losses
- Greater efficiency in activity planning
- Greater service quality through faster and more targeted decisions
This ensures a more controlled, more efficient and more sustainable service.
With AI-ChatBot you transform public transport into a service that is more predictive, more efficient, more sustainable.