Bigo App
BIGO APP is the mobile solution designed to put public transport in the hands of the user: ticket purchase, profile management, service renewal and real-time information all coexist in a single simple, fast and reliable experience.
Thanks to an intuitive interface and an open, modular structure, the app accompanies the passenger at every stage of the journey and integrates with innovative mobility services, digital payments and MaaS ecosystems.
Bigo designed this solution around a set of core principles:
- Smart ticketing: instant purchase of digital tickets and subscriptions, in a few steps and without waiting.
- Personal experience: electronic wallet, order history and centralised management of cards, profile and travel preferences.
- Real-time passenger information: viewing upcoming departures at stops and continuous updates on vehicle arrival times.
- Evolving platform: open architecture for integration with multimodal services, digital payment channels and MaaS scenarios.
What does it offer the user?
Ticket purchase
Sale of all enabled travel documents, with a fast and user-friendly process.
Ready-to-use QR code
Digital tickets stored in the personal area and validatable directly on board.
Wallet and payments
Rechargeable electronic wallet and direct payment by card or digital instruments.
Account-based profiling
Personal data management, preferences, purchase history and automatic card linking.
Always up-to-date passenger information
The app is not limited to sales: it becomes a daily information tool. It queries central systems to show upcoming departures, arrival predictions at stops and service updates, so users always know when they leave, when they arrive and how long until the next vehicle.
- Display of stop arrival times based on real-time data from vehicles.
- Automatic switch from theoretical to predicted timetable when a prediction is available.
- Direct channel for service alerts, network changes and journey-relevant communications.
With BIGO APP the journey starts before boarding: more control, more simplicity, more value for the user.
User experience
BIGO APP is designed to be accessible, intuitive and immediate for users with varying levels of digital familiarity. Simple registration, quick access to purchased tickets and clear navigation between purchase, wallet, document management and passenger information deliver a consistent experience on smartphones and tablets.